Guest Relation Executive

2 weeks ago


Wayanad, India WILTON HOTELS & RESTAURANTS Full time

**Job Title**: Guest Relation Executive/Hostess

**Report to (direct)**: Guest Relation Supervisor

**Report to (indirect)**:
**Responsible for**:
**Scope and General Purpose of Job**:
**1. Specific Duties and Responsibilities**:

- Attend training courses as and when required
- Attend and participate in any meetings (department, communications etc) as and when required
- Assist with the training and development of as and when required
- To be flexible and to carry out any other duties as requested by Management, which may include, amongst others, carrying out duties within our sister properties
- Ensure that all VIP guests are personally greeted by Guest Relations and escorted to the room
- Ensure that any complaints / comments are handled immediately, and that they follow the specific procedures
- Ensure that correct data is input onto Fidelio to develop and maintain a comprehensive guest history system
- Ensure that the needs of all guests are constantly monitored and attended to in the main areas of guests occupation, pools, outlets, beach and lobby
- Ensure that all pertinent information relating to return guests is passed on to the relevant departments prior to their arrival
- Ensure that the needs of the guests are anticipated and met prior to arrival, and that any further requirements are attended to in a professional manner
- Conducting show-around for in-house guests or for Sales purposes in absence of Sales Colleagues
- Manning the lobby desk to be present for any guest enquiries, comments, complaints
- Checking of public areas for tidiness at all times
- Check all VIP rooms to ensure that they are ready for guest arrival
- Translation of letters
- Check additional arrivals throughout the day and inform all related departments.
- Courtesy call to guest room one day after arrival
- Attending weekly guest cocktail
- To submit all guest comments on comment forms, arrange for corrective action to be taken, inform all related departments, and input necessary information into guest history / profile the system.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Wayanad, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9539827444



  • Wayanad, India Mountain Shadows Resort Full time

    Welcoming guests in a friendly and professional way - Addressing and escalating customer complaints - Providing information about facilities, programs and other services - eview arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area...


  • Wayanad, India VYNA HILLOCK RESORT AND SPA Full time

    **Job Summary**: The Hotel Front Office Executive is responsible for providing exceptional guest service, managing front desk operations, and ensuring guest satisfaction throughout their stay. This role involves welcoming guests, handling reservations, managing check-ins and check-outs, and addressing guest inquiries and concerns promptly and...


  • Wayanad, India Mountain Shadows Resort Full time

    Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...

  • Executive Chef

    4 days ago


    Wayanad, India Flora Vythiri Resort Full time

    We are looking for an Executive Chef, You will be responsible for the efficient running of the division in line with Flora Hospitality Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Executive Chef is responsible to function as the Production Manager for the Food and Beverage Department, to ensure that all food is...


  • Wayanad, India The shire bunglow Full time

    Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. * - Handle billing/accounts/Inventory - Answering and routing phone calls - Greeting visitors **Job Types**: Full-time Pay: ₹13,000.00 -...


  • Wayanad, India MAX VALUE CREDITS &INVESTMENTS Ltd. Full time

    **Customer Relation Executive (CRE)/ Company Trainee Assistant (CTA)** 1. Inputting System entry (First Level Only) 2. Maintaining branch Registers 4. Doing Cash Operations and tallying and its record keeping. 5. Maintaining customer data base 6. Business promotion activity support 7. Tele calling and follow-up actions. 8. Customer Meeting 9....

  • Sous Chef

    3 days ago


    Wayanad, India VYTHIRI VILLAGE RESORT Full time

    **Position Summary**: The Executive Sous Chef is responsible to assist the _Executive Chef_ for overall kitchen operation as a successful independent _profit center_, ensuring maximum _guest_ satisfaction, through planning, organizing, _directing_, and _controlling_ the Kitchen operation and _administration_. Exhibits culinary talents by personally...


  • Wayanad, India Kondody Hotels & Resorts India Pvt. Ltd. Full time

    **Kondody Hotels and Resorts is hiring for an experienced individual to join our team as an Front Office Executive.** - **He is a key position in the hospitality industry, responsible for overseeing the operations of the front office department in resort.**: - **Role in ensuring smooth and efficient guest experiences and maintaining high standards of...

  • Captain-f&b Service

    6 days ago


    Wayanad, India Mountain Shadows Resort Full time

    Always greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guest with table reservation. - Assist guest while seating. - Ensure guest are serviced within specified time. - Has a good knowledge of menuand presentation standards. - Speak with...

  • F&b Service Captain

    3 days ago


    Wayanad, India VYTHIRI VILLAGE RESORT Full time

    Always greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guest with table reservation. - Assist guest while seating. - Ensure guest are serviced within specified time. - Has a good knowledge of menuand presentation standards. - Speak with...

  • Sales Executive

    1 day ago


    Wayanad, India Samyojak Consultancy Services Full time

    **Job Overview** We are currently seeking a Sales Executive for a prestigious chain of luxury lifestyle stores that offer an exclusive boutique experience deeply rooted in Indian tradition and culture. As a Sales Executive, you will play an essential role in dynamic environment. **Responsibilities**: - Achieve set sales targets successfully. - Manage...

  • Naturalist

    6 days ago


    Wayanad, India Mountain Shadows Resort Full time

    The naturalist will answer visitors questions. Needs to provide information about the park and its surrounding areas, help identify flora and fauna for guests, show them the beauty of the jungle around them, and point out significant historic, scientific and natural features of the forests, parks and sites around. Need to encage the guest in various...

  • Sales Executive

    Found in: Talent IN C2 - 2 weeks ago


    Wayanad, India Samyojak Consultancy Services Full time

    JobOverviewWe are currently seekinga Sales Executive for a prestigious chain of luxury lifestylestores that offer an exclusive boutique experience deeply rooted inIndian tradition and culture. As a Sales Executive you will play anessential role in dynamicenvironment.JobResponsibilitiesAchieveset sales targets successfully.Manage billingcashiering and fixed...

  • Front office staff

    Found in: Appcast Linkedin IN C2 - 6 days ago


    Wayanad, India Konfudha Resort Full time

    Are you passionate about hospitality and eager to be part of a dynamic team in one of the most breathtaking destinations in Wayanad? Konfudha Resort is seeking a Front Office Staff member to join our team and provide exceptional service to our guests.Position: Front Office Staff cum accountantLocation: Konfudha Resort, WayanadGreet and assist guests with a...

  • Front office staff

    Found in: Talent IN 2A C2 - 6 days ago


    Wayanad, India Konfudha Resort Full time

    Are you passionate about hospitality and eager to be part of a dynamic team in one of the most breathtaking destinations in Wayanad? Konfudha Resort is seeking a Front Office Staff member to join our team and provide exceptional service to our guests.Position: Front Office Staff cum accountantLocation: Konfudha Resort, WayanadGreet and assist guests with a...


  • Wayanad, India Kuruva Island Resort & Spa Full time

    **Job description** Description: - Should have a pleasing personality. - Excellent guest service skill. - Good knowledge of food and beverage service. **Requirements**: - Diploma or Degree in Hotel Management or related field. - Familiar with Point of sale systems, MS office, Property management systems etc - Minimum 1 year of work experience in Food &...

  • Sales Marketing Executive

    Found in: Talent IN C2 - 2 weeks ago


    Wayanad, India OZEETA Full time

    Company OverviewOZEETA is a company that specializes in Recruitment, engineering designs and advertisement. With a team of 2-10 employees, we provide personalized services to our clients. Learn more about us at www.ozeeta.in.Job OverviewWe are hiring a Sales Marketing Executive to join one of our clients, a retail firm based in Mananthavady. This is a...

  • Triage Executive

    1 week ago


    Wayanad, India Micro Health Laboratories Full time

    BILLING - DAILY COLLECTION CLOSING OF MESSENGERS - MONTHLY CLOSING OF CLIENTS - CUSTOMER RELATON - RECEIPT, SORTING, LABELLING AND PREPARATION OF SAMPLES FOR ANALYSIS. - SAMPLE SEGRAGATION - TO ATTEND WORK RELATED PHONE CALLS, RECEIVING VERBAL OR TELEPHONIC TEST ORDERS. - TO COMMUNICATE CRITICAL CALL BACK VALUES WITH REFERRED DOCTORS. **Salary**:...

  • District Sales Officer

    Found in: Talent IN C2 - 2 weeks ago


    Wayanad, India Popees Baby Care Products Private Limited Full time

    Company OverviewPopees Baby Care Products Private Limited is a leading company in the consumer services industry. With 11-50 employees, we specialize in providing high-quality baby care products to our customers. Our mission is to ensure the well-being and comfort of babies by offering innovative and reliable products.Job OverviewWe are seeking a motivated...