Guest Relations Executive

3 weeks ago


Wayanad, India Mountain Shadows Resort Full time

Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about facilities, programs and other services
- eview arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
- Address customer complaints and escalate to Guest Relations Managerwhen needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Flexible shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kalpetta, Wayanad - 673122, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Front Office: 1 year (required)

**Speak with the employer**

+91-XXXXXXXXXX



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