Client Partner, India

6 months ago

Remote, India Shutterstock Full time

Shutterstock is a leading global creative platform offering high-quality creative content for transformative brands, digital media, and marketing companies.

The opportunity:
The _Client Partner, India (Essential Accounts)_ is a strategic role focused on owning and expanding the relationships with medium size and mid-market accounts to drive business growth through upselling and cross-selling. As the Account Owner, the Client Partner will oversee the accounts, manage onboarding, and work continuously to understand and fulfill the evolving needs of the clients. The goal is to expand and renew business, ensuring high customer satisfaction and loyalty.

The day to day:
- Follow up on and pursue qualified leads provided by Sales Development Representatives (SDRs) to ensure a robust pipeline of opportunities.- Oversee the initial onboarding process for new clients, ensuring they are fully integrated and understand how to utilize our products and services effectively.- Develop and maintain deep relationships with assigned accounts, positioning yourself as a trusted advisor and the primary point of contact for any business or support needs.- Regularly communicate Shutterstock’s value propositions to assigned accounts, highlighting opportunities for expansion and further collaboration.- Monitor product adoption rates and usage patterns, implementing strategies to increase engagement where necessary.- Develop strategic account plans and execute against them to drive product adoption, customer satisfaction, and account growth.- Continuously assess customers' evolving business needs and recommend solutions to facilitate account expansion, including identifying and executing upsell and cross-sell opportunities.- Proactively manage and nurture a pipeline of new leads within existing accounts, meticulously tracking progress and interactions within the CRM and other sales tools.- Oversee the renewal process for assigned accounts, ensuring a high retention rate by demonstrating ongoing value.- Address any customer inquiries, issues, or escalations promptly, ensuring a high level of customer service and satisfaction.- Perform ad hoc administrative functions as necessary, such as processing invoices and handling account documentation.

What you’ll bring to the role:
- A minimum of 5 years of experience in account management or a client-facing role, with a track record of successfully managing and growing medium size and mid-market accounts.- Experience in identifying and closing upsell and cross-sell opportunities within a diverse product portfolio.- Proven success in executing renewals and maintaining high levels of client retention.- Strong analytical skills to identify trends and client needs with experience in creating tailored solutions.- Proficiency in CRM and sales enablement tools is required, with Salesforce experience being highly desirable.- Prior experience working collaboratively with cross-functional teams, including sales, customer support, and product development.- Knowledge of the digital content and media industry is highly desirable.- Proven ability to build and maintain strong client relationships with a focus on driving growth within medium size and mid-market accounts.- Strategic thinker with the ability to create and execute account plans that result in revenue expansion.- Strong communication skills, with a consultative approach and the ability to persuade and influence decision-makers.- Detail-oriented with strong organizational and project management skills to balance multiple accounts and priorities.- Bachelor's degree in Business, Marketing, Sales, or a related field.

Why Shutterstock:
- You have a direct impact on the success of the company. Your team’s work matters and is essential to the evolution of our core business- Executive leadership cares personally. They prioritize growth and planning your career path with your goals and passions in mind.- Flexibility to work between home and office with everything you need to be successful in both- A generous and competitive benefits package.

LI-Hybrid #LI-SQ1

Shutterstock connects diverse artists and creative professionals around the globe with the agencies, brands and people who need their work and services. It’s a place where creators come to be inspired and discover new ways to produce their best work.

Shutterstock enables its employees to drive culture and tap into the world around them to develop the toolbox and solutions that help others share their world views. At Shutterstock, your ideas will be welcomed, your uniqueness will be celebrated, and you will be supported in presenting your view of the world as you experience it. We’re champions of resiliency; quickly learning from our shortcomings in our pursuit of continuous growth.

Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors.

Our Values

represent the mindset of the employee who will thrive at Sh

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