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Customer Care Executive Female
2 weeks ago
Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
**Job Types**: Full-time, Permanent
**Salary**: From ₹14,000.00 per month
Schedule:
- Day shift
- Evening shift
- Weekend only
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (preferred)
Work Location: In person
**Speak with the employer**
+91 7806931010
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