Customer Care Executive Male

1 week ago


Kovilpalayam Coimbatore Tamil Nadu, India Modern dairy machines(Machines manufacturing industry) Full time
Answers customer questions, resolves customer complaints, and closes sales

  • Creates and implements policies and procedures for customer service
  • Oversees the customer service process and trains new staff
  • Liaises with other departments and parties to improve service quality and customer experience
  • Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
  • Render administrative support to other customer care team members when the need arises, or as instructed
  • Follow up customers and their complaints; ensuring that customer's requests are attended to accordingly
  • Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
  • Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
  • Identify tasks critical to keeping customer satisfaction levels in check

Salary:
From ₹14,000.00 per month

Schedule:

  • Day shift
  • Morning shift

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor's (preferred)

Experience:

  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)

Ability to Commute:

  • Kovilpalayam, Coimbatore, Tamil Nadu (required)

Ability to Relocate:

  • Kovilpalayam, Coimbatore,

Tamil Nadu:
Relocate before starting work (required)

Speak with the employer

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