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Customer Relationship Executive
6 months ago
Job Description-Executive Presales
Designation: Executive-Pre Sales / Customer relationship executive
Experience: O to 3 Years Qualification: Graduate in any Discipline
Department: Sales & Marketing
Future Career Plan Role: Real Estate Sales Consultant
Job Location: Ahmedabad, Gujarat
Position Overview: The Real Estate Pre-Sales Executive plays a pivotal role in the real estate sales process by engaging potential clients and guiding them through the initial stages of property purchase. This position requires a strong blend of interpersonal skills, market knowledge, and a passion for exceeding customer expectations. The Pre-sales Executive will be working on sophisticated CRM software like Sales Force and will serve as the bridge between clients and the sales team, fostering positive relationships and facilitating a seamless transition from interest to purchase.
Key Responsibilities:
1. Client Engagement:
- Initiate and maintain contact with potential buyers who have shown interest in the real estate offerings.
2. Property Presentation:
- Present property features, benefits, and value propositions to potential clients in a clear and persuasive manner.
- Conduct property tours and showcase model units or layouts to help clients visualize their potential investment.
3. Needs Assessment:
- Listen actively to client preferences, requirements, and financial constraints to recommend suitable properties.
- Understand clients' lifestyle, family needs, and long-term goals to tailor property options accordingly.
4. Market Knowledge:
- Stay updated on real estate market trends, property values, and competitive offerings in the area.
- Provide clients with insights on property appreciation potential and investment opportunities.
5. Collaboration:
- Liaise with the sales team to ensure smooth handover of potential buyers for further negotiations and closing.
- Collaborate with marketing teams to align pre-sales efforts with marketing campaigns and promotional activities.
6. Relationship Building:
- Nurture relationships with potential clients, maintaining regular communication and addressing their queries promptly.
- Build rapport to establish trust and credibility, enhancing the overall customer experience.
7. Documentation and Reporting:
- Maintain accurate records of client interactions, inquiries, and preferences in the CRM system.
- Generate reports on pre-sales activities, conversion rates, and feedback to contribute to sales strategy improvements.
8. Customer Feedback:
- Solicit feedback from potential clients regarding property presentations, pricing, and overall experience.
- Convey feedback to relevant teams for continuous improvement in property offerings and services.
Qualifications and Requirements:
- Bachelor's / Master’s degree in Business, Marketing, Real Estate, or a related field
- Strong interpersonal and communication skills, with the ability to engage and connect with diverse clientele.
- Results-oriented mindset with a demonstrated ability to meet and exceed targets.
- Detail-oriented with excellent organizational and time management skills.
- Professional demeanour and a customer-centric approach.
CTC Offered: 3.0 LPA + Performance Based Incentives
The role of a Real Estate Pre-sales Executive is vital in creating positive first impressions for potential buyers and setting the foundation for successful property transactions. This position requires a proactive approach, strong market knowledge, and exceptional communication skills to guide clients toward making informed real estate investment decisions.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹21,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Are you comfortable with location Navrangpura ?
- Are you comfortable with working on Sat-Sun ( Mon-Tue will be holding/ 6 holiday month)?
- Are you comfortable with inhand salary of 21k + incentives (25k CTC) ?
**Education**:
- Diploma (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7096724474
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