Cib - Client Billing Operations - Associate

1 month ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

**Department Description**:
Client Billing Operations supports the end to end Billing process for the global business units within both Securities Services and Escrow Services. These global CIB clients use Custody, Cash & Liquidity, Collateral Management, Fund Accounting, Transfer Agency, Investment Analytics, Trust & Fiduciary, Middle Office Outsourcing, Foreign Exchange, and other products and services related to servicing assets for traditional and alternative funds. The department is comprised of 150+ full time professionals located in Plano, TX and Manila, Philippines.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Role Description**:
The Operations Senior Associate (602) for Client Billing role will manage the team in India handling daily operations of the function including managing its people and their development, handling first level of escalations, supporting its process checker functions and ensuring the team's day to day operations are at levels of expectation that meet client/customer/stakeholders.

**Summary of Responsibilities**:

- Manage and develop a team of about 3-7 FTEs from Supervisor to Individual Contributor Associate I levels
- Monitor regular productivity, coaching to performance, providing guidance on staffing and daily volume strategy, and reinforcing adherence to policy & procedures
- Monitor business operation KPIs - ensuring SLAs are met with accuracy
- Lead various process improvements and re-engineering initiatives in line with efficiency and customer obsession efforts
- Identify trend through data and behaviors observed and use it effectively in driving efficiencies
- Ensure strict adherence to controls and regulatory impacting procedures
- Report business metrics and performance to senior managers and stakeholders
- Provide thought leadership to the team and address escalations on a timely manner
- Research and remediate processing errors to resolve and avoid delays
- Represent the team in various internal and external to forums

**Skills and Qualifications**:

- 7+ years of Securities Services Business / Operations experience required
- Sound knowledge and understanding of various Securities Services Operations products such as Custody, Fund Services, Collateral Management, Middle Office Outsourcing and etc.
- Sound background in transactional processing
- Strong leadership abilities - self-starter, proactive, execution/results oriented
- Strong organizational & proven time management skills
- Outstanding communications skills, both written and oral
- Ability to build strong relationships across the global franchise to achieve functional goals
- Effective coaching, people management and development skills
- Strong analytical and problem solving skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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