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Service Cre
4 weeks ago
Urgent Opening--- We are searching for a Young & Energetic Female Customer Relationship Executive who is capable of handling Client Queries raised by Customers.
Experience: 1 to 2 Yrs.
Salary**:16,000 to 20,000 per month**
**English communication is must.**
**Job description**:
- Ensure highest Level of Customer Satisfaction
- Retention of customers by planning various activities
- Implement customer sales complaint management system and ensure lowest complaint resolution time
- Resolves customer complaints expeditiously and ensures better long -term customer satisfaction.
- Assists in resolving customer complaints, and coordinates Team when all dealership resources have been exhausted.
- Ensures that new vehicles are properly prepped for delivery.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Works with salespeople to ensure that post-sale customer contacts are made as per norms
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
Role **Customer Service**
Industry Type **Automobile**
**Functional Area Customer Success, Service & Operations**
Employment Type **Full Time, Permanent**
**Role Category Customer Success, Service & Operations - Other**
**Education:
- **
**Minimum 12th Pass with Good English communications is must.**
Pay: ₹18,000.00 - ₹22,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Language**:
- Good English (required)
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