Cre (Bmw Service)

3 weeks ago


Mumbai, India Navnit Motors Pvt Ltd Full time

**Customer Service Representative - Essential Duties**
- Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
- Introduces customers to service and parts personnel, indicating shop location and hours of operation.
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
- Develops and monitors the results of a dealership customer service questionnaire.
- Stays abreast of upcoming community events and considers ways in which the dealership might participate.
- Coordinates special dealership events, promotions, and seminars.
- Implements customer satisfaction programs.
- Strives for high ranking on manufacturer surveys. Monitors results frequently.
- Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
- Acts as a contact person for any special projects regarding dealership improvements.
- Assists service customers during the morning service rush, when possible.
- Maintains a professional appearance.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- CRE Automobile Sevice: 2 years (preferred)

**Speak with the employer**
+91 9167877196



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