Front Office Associate
2 weeks ago
**Position**: Front Office Associate (Female)
**Location**: JAIPUR
**Department**: Front Office
**Job Summary**
The Front Office Associate is responsible for providing exceptional guest service at the reception desk and ensuring a seamless check-in and check-out experience. She serves as the face of the hotel, maintaining a professional and friendly demeanor at all times.
**Key Responsibilities**
- **Guest Relations**:
- Greet guests warmly and professionally upon arrival.
- Handle check-ins, check-outs, and room allocations efficiently.
- Address guest queries, complaints, and requests promptly.
- **Reservation Management**:
- Verify and update guest reservations and profiles.
- Collaborate with the Reservation and Revenue team to ensure accurate bookings.
- **Communication**:
- Liaise with other departments (housekeeping, F&B, etc.) to meet guest needs.
- Provide clear information about hotel facilities, services, and local attractions.
- **Cash Handling**:
- Manage cash and credit card transactions securely.
- Prepare daily reports of cash and card collections.
- **Operational Excellence**:
- Ensure the reception area is tidy and well-organized at all times.
- Maintain confidentiality of guest information as per hotel policies.
- **Complaint Resolution**:
- Resolve minor guest complaints effectively or escalate them to the Front Office Manager when necessary.
**Qualifications**
- **Education**: Diploma/Degree in Hospitality Management or related field.
- **Experience**: Minimum 1-2 years in a similar role in a five-star hotel.
- **Skills**:
- Excellent communication and interpersonal skills.
- Proficiency in English and one additional language (preferred).
- Familiarity with hotel management software, IDS
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Diploma (preferred)
**Experience**:
- Microsoft Office: 1 year (preferred)
- total work: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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