Customer Relations Executive

3 weeks ago


Indira Nagar Bengaluru Karnataka, India Umano Consulting Pvt. Ltd. Full time

Greetings from Umano Consulting

Position: Customer Relations Executive
Experience: 1 to 2 years
Location: Indira Nagar, Bangalore

We are hiring Customer Relations Executive with the following skills set.
- **Communication skills**: Customer relationship executive require excellent speaking, listening and writing skills to interact well with customers and the organisation's employees and vendors.
- **Customer service skills**: They can benefit from being calm, empathetic and patient and knowing how to respond to customer suggestions and complaints and resolve their problems promptly to ensure customer satisfaction.
- **Collaboration skills**: To be effective in building customer relationships and expand the customer base, customer relationship managers may collaborate with the organisation's senior executive, other managers, salespeople and other employees.
- **Presentation skills**: To discuss customer relationship strategies with the organisation's senior management and other personnel, the customer relationship managers may make informative presentations outlining their plans in detail.
- **Problem-solving skills**: When customers have issues with the organisation's products and services, customer relationship managers can identify the problems and devise proper resolutions.
- **Negotiation skills**: By being a good negotiator, a customer relationship manager can explain the benefits of the organisation's products and services and persuade current and new customers to purchase them.
- **Time management skills**: Prompt responses to customer queries and the timely implementation of customer service strategies are the key to building lasting relationships with customers and ensuring long-term customer satisfaction.
- **Computer skills**: Customer relationship executive regularly use computers, the Internet and customer relationship management software to build, document and maintain customer relationships.
- **Product and service knowledge**: Up-to-date knowledge of an organisation's products, services, upgrades and issues can help the customer relationship manager to keep customers informed and make sales.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Indira Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail management: 1 year (preferred)
- Customer service: 1 year (preferred)

**Speak with the employer**
+91 8904772632
Application Deadline: 10/05/2023
Expected Start Date: 10/05/2023



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