Customer Relation Executive
1 month ago
**Company Description**
Melange India is a premier provider of OS&E and FF&E solutions for hospitality, commercial, and residential projects. With a focus on customer satisfaction, Melange India sources and curates a diverse range of high-quality OS&E and FF&E products that meet clients' specific requirements and exceed expectations.
**Role Description**
This is a full-time on-site role for a Customer Relations Executive at Melange India's Bengaluru location. The Customer Relations Executive will be responsible for managing client relationships, ensuring customer satisfaction, providing exceptional customer service, and effectively communicating with clients.
**Qualifications**
- Responsible for all the incoming enquiries and record all the enquiries in salesforce portal.
- Experience required: 2-4 years.
- Maintain high standards of customer services so that customer's expectations and consistently exceeded.
- Maintain and update the database with information on the nature of queries and status of resolution.
- Record all customer complaints/issues received and resolved.
- Coordinate and follow-up with other internal departments to cater the client requirement promptly.
- Prepare MIS and reports on daily basis and ensure all the enquires and catered carefully.
- To help operations team in payment, recovery, delivery and other related verticals of sales.
- Delivery Challan follow ups.
- Prior experience as a relationship executive in a similar industry is an added advantage.
- Excellent communication and Interpersonal skills.
- In depth knowledge of Backend Sales Operations.
melangeindia #salesandmarketing #crm
**Salary**: ₹30,000.00 - ₹40,000.00 per month
Schedule:
- Fixed shift
Work Location: In person
Expected Start Date: 24/02/2024
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