Expert Quality Customer Interface

2 weeks ago

Tamil Nadu, India Leoni Full time

Leoni is a global provider of products and solutions for energy and data management in the automotive sector and other industries. The value chain encompasses wires, optical fibers, standardized cables and special cables through to custom-developed wiring systems and related components as well as services. As an innovation partner and solutions provider, Leoni supports its customers with pronounced development and systems expertise. The market-listed group of companies employs about 100,000 people in 30 countries and generated consolidated sales of EUR 4.1 billion in 2020.

**And we are looking for you.**

Expert Quality Customer Interface (M/F/d)

TN-51-Sousse - SOU0001UC

**Your tasks**:
Coordinates Customer or Region quality specific activities.
- Control deployment of LEONI and customer quality strategies and drives quality actions before and after customer meetings:

- Leads regular internal follow-up meetings (weekly, monthly) with LEONI facilities and Countries, LEONI Project teams, LEONI Management (Engineering, Operations, Sales)
- Ensures that actions are compliant with Customer Specific Requirements (CSR)
- Drives quality meetings with customer
- Manages customer interface for all quality matters
- Supports escalation process for major supplier crisis (red alert or close to), especially when impacting customer.
- Is responsible to communicate and escalate supplier performance and quality failures to the customer when required
- Is authorized to take any measure, in close coordination with management, to ensure Customer satisfaction.
- Manages the CQI team dedicated to its customer
- Supports the plant Customer section with training need specific to the customer
- Regular quality meetings with Customer departments to review LEONI Quality Performance for all locations/regions
- Escalation meetings in case of critical topics whatever the responsibility (LEONI or customer): pre-production, 0-km issue or warranty
- Is Responsible of the deployment of CSR and key actions are implemented consistently in production facilities and in projects
- Drives quality support at customer and checks effectiveness of action plans.
- Manages daily the Quality and Technical Residents at customers.
- Drives quality support at customer and control actions
- Manages daily the Quality and Technical Residents at customers regarding problem solving (technical analysis, containment & rework actions), checking conformity of products and effectiveness of corrective/preventive actions
- Follow up of rework for customer (customer responsibility) and customer’s
- support during pre-production and production.
- For each customer claim, checks effectiveness and consistency of action plans with LEONI production facility and LEONI Residents.
- Ensures the audits in customer warehouse and on car assembly lines, in order to check that LEONI handling and fitting rules are respected.
- Is responsible to determine and to negotiate LEONI liability in case of technical issue (o-km, warranty)
- Evaluates and negotiates project-specific requirements with customer (RFQ)
- Supports the evaluation of 1st tier Q-Contracts with customer and 1st tier suppliers
- Ensures the characterization of the non-conformities and technical details are provided to production facilities
- Negotiates on behalf of LEONI liability for Official Quality Complaints as required.
- In case of customer liability, proposes solutions and/or support to solve the issues (problem solving and customer-oriented attitude)
- Supports Supply Chain in case of logistics complaints by customer (transport, packaging, change of sequencing, etc.), propose solutions to Supply Chain (substitution,rework).
- Supports development with regard to quality planning and especially customer standards
- Attends meetings organized by customer for all quality matters on components and harnesses detected during development phase or mass production (ECR, development of new components, mandated supplier performances, etc.)
- Is responsible to escalate major quality risks detected during development or linked with an ECR
- Monitors compliance with WSD requirements for Quality Project activities at the customer location
- Evaluate and negotiate 1tier Q-Contracts with customer and suppliers (1st tier)
- Follow up results of audits (product and customer) and supports to ensure effectiveness of action plan and escalate overdues when required
- Supports with customer warranty deductions (claims) - analysis and reporting
- Responsible to provide quality information to Central QM & SHE for customer survey and ensure their analysis and monitoring of action plans for customer satisfaction
- Supports in regulatory status and Product safety requirements
- Supports to provide QM Reports for Top Management
- Supports to promote and deploy Best-Practice and Lessons learned
- Responsible to Evaluate the minimum needed Customer Quality support for acceptable customer satisfaction.
- Supports the deffinition of Qualit

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