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Branch Operation Executive

1 month ago

Vapi, India The Royal Group Full time

**Job Description of BOE**:
**Job Purpose**
- To ensure smooth login of NB Cases, Resolving Discrepancies with Sales Teams, Facilitate Customer Queries and enhance Customer experience

**Key Responsibilities**

**Responsibilities**
- To manage renewals by liaising and collaborating with stakeholders across all levels.
- To Connect with the allotted customers through Voice calls/SMS’s/ E-mails/Whatsapp/Field visits/etc for renewals.
- To engage with the Orphan policyholders for renewals, provide service and refer to the concerned Sales teams for upselling (Service to Sales).
- To ensure smooth login of NB Cases, Resolving Discrepancies with Sales Teams
- To ensure daily receipt reconciliation & Banking.
- To Manage Branch Activities as per documented branch Processes, ensure Compliances.
- To facilitate customer servicing including claims. To ensure First Time Right (FTR) in all policy requests.
- To ensure Branch infrastructure facilities timely maintenance and to fix infrastructure discrepancies if any
- To identify, analyze, evaluate and mitigate the risk for Branch Ops Processes

**Key Performance Indicators**
- Renewal collections - as per defined benchmarks
- Service to Sales - S2S
- FTR - Policy Servicing) >90%
- Branch Legal Compliance =100%

Pay: ₹10,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (required)
- BackOffice into Insurance field: 1 year (required)

Ability to Commute:

- Vapi, Gujarat (required)

Work Location: In person

**Speak with the employer**

+91 8788035959

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