Branch Operation Executive

1 week ago


Vapi, Gujarat, India HireExcel Solution Full time

Should be Graduate and have minimum 2 years of Insurance Back Office experience (Please note that this will be a target based job and Field visit is also part of it):

-
Offered CTC - 3 Lakhs CTC + Mediclaim + Performance based Incentives
:

-
REQUIRED MALE CANDIDATES ONLY AND SHOULD BE IMMEDIATE JOINERS.

Job Purpose

  • To ensure smooth login of NB Cases, Resolving Discrepancies with Sales Teams, Facilitate Customer Queries and enhance Customer experience

Key Responsibilities

  • To manage renewals by liaising and collaborating with stakeholders across all levels.
  • To Connect with the allotted customers through Voice calls/SMS's/ Emails/Whatsapp/Field visits/etc for renewals.
  • To engage with the Orphan policyholders for renewals, provide service and refer to the concerned Sales teams for upselling (Service to Sales).
  • To ensure smooth login of NB Cases, Resolving Discrepancies with Sales Teams
  • To ensure daily receipt reconciliation & Banking.
  • To Manage Branch Activities as per documented branch Processes, ensure Compliances.
  • To facilitate customer servicing including claims. To ensure First Time Right (FTR) in all policy requests.
  • To ensure Branch infrastructure facilities timely maintenance and to fix infrastructure discrepancies if any
  • To identify, analyze, evaluate and mitigate the risk for Branch Ops Processes

Key Performance Indicators

  • Renewal collections as per defined benchmarks


Service to Sales
  • S2S


FTR
  • Policy Servicing) >90%
  • Branch Legal Compliance =100%

Salary:

Up to ₹300,000.00 per year

Benefits:

  • Life insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:

  • Insurance back office: 2 years (preferred)

Ability to Commute:

  • Vapi, Gujarat (required)

Ability to Relocate:

  • Vapi, Gujarat: Relocate before starting work (required)

Work Location:
In person

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