Hotel Receptionist
5 days ago
**Job Summary**
**Key Responsibilities**
- **Guest Reception & Service**:
- Warmly welcome and greet all guests upon arrival.
- Manage check-in and check-out processes efficiently, ensuring a seamless experience.
- Provide information about the resort amenities, dining options, activities, and the Nalsarovar Bird Sanctuary.
- Address and resolve guest inquiries or issues promptly to maintain high levels of guest satisfaction.
- **Reservation Management**:
- Process reservations, cancellations, and modifications, using the property management system.
- Ensure that guest preferences and special requests are recorded and communicated to the relevant departments.
- **Administrative Support**:
- Keep accurate records of daily transactions, cash handling, and account settlements.
- Collaborate with housekeeping, maintenance, and other departments to fulfill guest needs and requests.
**Qualifications**
- **Education**: High school diploma or equivalent; a degree or certification in Hospitality Management is a plus.
- **Experience**: Previous experience in a customer service role, preferably in a luxury resort or hotel setting.
- **Skills**:
- Excellent communication and interpersonal skills.
- Proficiency in reservation software and Microsoft Office Suite.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in a fast-paced environment.
**Attributes We Value**
- **Customer-Centric Attitude**: A passion for delivering outstanding guest experiences in line with our reputation as the best resort in Ahmedabad.
- **Professional Appearance**: Presentable and poised, embodying the image of a luxury resort.
- **Local Knowledge**: Familiarity with Ahmedabad’s attractions, including the Nalsarovar Bird Sanctuary, is highly preferred.
**Why Join Us?**
- Opportunity to be part of a renowned luxury resort near Ahmedabad, known for its excellent service and serene environment.
- Competitive salary with performance-based bonuses.
- Onsite accommodation and food provided
- Access to professional development and training in the hospitality industry.
- A supportive, inclusive work environment with opportunities for career growth.
**Job Types**: Full-time, Fresher
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
- Fixed shift
- Weekend availability
Supplemental Pay:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 13/11/2024
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