Hotel Receptionist
2 weeks ago
Job Summary:
Key Responsibilities:
- Greet guests warmly upon arrival and manage the check-in/check-out process efficiently and professionally.
- Handle guest reservations, cancellations, and modifications in line with hotel policies and procedures.
- Provide information to guests about the hotel’s services, facilities, and local attractions.
- Address and resolve guest inquiries, complaints, and requests promptly, escalating issues when necessary.
- Maintain accurate records of guest information, payments, and room assignments using hotel management systems.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals.
- Process payments, manage cash transactions, and balance the cash drawer at the end of each shift.
- Assist with booking additional guest services such as transportation, restaurant reservations, and tours.
- Ensure the front desk area is organized, presentable, and stocked with necessary supplies.
- Adhere to hotel security and safety procedures, contributing to a secure environment for guests and staff.
- Collaborate with other departments to optimize guest satisfaction and operational efficiency.
Qualifications:
- **Must have: A diploma or degree in Hotel Management, Hospitality.**:
- Previous experience in a hotel receptionist role or similar position within the hospitality industry.
- Proficient in using Property Management Systems (PMS) and other front office software.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations with poise and professionalism.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Basic math skills and ability to accurately handle cash and card transactions.
- Multilingual abilities are a plus.
*
Physical Requirements:
Ability to stand for extended periods and perform light lifting when needed.
Comfortable working in a fast-paced environment.
Pay: ₹14,000.00 - ₹20,000.00 per month
**Experience**:
- total work: 5 years (required)
Work Location: In person
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