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IT Help Desk
4 days ago
Education and Qualifications
- Bachelor’s degree.
- Minimum one year of experience in dealing with international clients.
- Experience of working with teams of English-speaking countries
**Responsibilities**:
- Troubleshooting on Desktops.
- Troubleshooting on Microsoft office 365, firewall and mail servers.
- Monitoring backups.
- Troubleshooting networks, virtualization, and windows servers.
Capabilities
**Skills**:
- Technology Graduate OR Bachelor of Science in IT.
- Must have a prior minimum 1 year of experience in customer service or technical support role.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills (Must have).
- Strong analytical and problem-solving abilities, with keen attention to detail.
- Must be a team player but should also understand the importance of individual contributions.
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment.
- Must be flexible to work any shift in a 24/7 operation including night shifts.
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
Day range:
- Weekend availability
Shift:
- Rotational shift
**Experience**:
- total work: 1 year (required)
- International voice process: 1 year (required)
- Software troubleshooting: 1 year (required)
Work Location: In person
Expected Start Date: 30/04/2024
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