Healthcare Help Desk Agent

5 days ago


Chandigarh Chandigarh, India EVRY India Full time

**Healthcare Help Desk Agent****:

- Location Chandigarh Chandigarh
- Experience Range 4 - 6 Years
- Open
- Skills_ _IT Help desk Support, Good communication skills_

Job Description
- About Us
- EVRY India and EVRY USA are wholly owned subsidiaries of TietoEVRY, a leading digital services and software company headquartered in Finland with annual revenues of around USD 3.3 billion. TietoEVRY employs around 24,000 experts globally and is recognized as the #1 IT services and #1 financial services company in the Nordics. TietoEVRY serves thousands of enterprises and public sector customers in more than 90 countries. We foster a culture of continuous learning and focus on helping our customers in accelerating their digital journey to scale business advantage. Be it talent, speed to market, innovation, or cross-pollination of ideas across markets, TietoEVRY leverages USA and India operations to compete locally as well as globally.
- About EVRY USA
- EVRY USA delivers IT services to a wide range of customers in the USA through its global delivery centers and India offices (EVRY India) in Bangalore & Chandigarh, India. We offer a comprehensive IT services portfolio and drive digital transformation across Banking & Financial Services, Insurance, Healthcare, Retail & Logistics, and Energy, Utilities & Manufacturing sectors. EVRY India's process and project maturity is very high — the two offshore development centers in India are appraised at CMMI DEV Maturity Level 5 & CMMI SVC Maturity Level 5 and certified under ISO 9001:2015 & ISO/IEC 27001:2013.
- Roles and Responsibility
- Technology
- IT Help desk Support- Primary skills
- IT Infra- Secondary skills
- Good communication skills- Job Description
- "Job Summary:- Responsibilities:
- 3. Diagnose and troubleshoot technical problems reported by users, utilizing knowledge base resources and problem-solving techniques.- 4. Escalate unresolved issues to higher-level support teams or vendors, ensuring timely resolution and follow-up.- 5. Document all support interactions, including details of the issue, troubleshooting steps taken, and resolution provided, in the ticketing system.- 8. Adhere to HIPAA regulations and security protocols in handling confidential patient information and healthcare data.- 9. Stay updated on emerging technologies and IT trends relevant to the healthcare industry to enhance support services and user experience.-
Qualifications:
- 1. High school diploma or equivalent; additional certifications or technical training in IT-related fields is a plus.- 2. Proven experience in a customer service or technical support role, preferably in a healthcare setting.-
- 4. Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.- 5. Empathetic and patient demeanor with a commitment to delivering high-quality customer service in a healthcare environment.- 6. Strong problem-solving skills and ability to troubleshoot technical issues independently.- 7. Familiarity with ticketing systems and remote support tools is preferred.- 8. Knowledge of HIPAA regulations and healthcare industry standards is desirable.- 9. Ability to work effectively in a fast-paced environment and handle multiple priorities simultaneously.- 10. Willingness to work flexible hours, including evenings, weekends, and holidays, as needed to support healthcare operations."Recruiter Name Sonal Palam



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