Growth & Client Servicing Executive

5 months ago

Mumbai Maharashtra, India Webtraffic Agency Full time

**Company Overview**:
Welcome to WEBTRAFFIC AGENCY, where we don't just build brands; we craft stories with purpose and passion

Our mantra is simple: We're here to unleash powerful and impactful narratives through the magic of marketing. Established in 2016, we've grown into a full-fledged Digital Marketing, Branding, and Integrated Solutions agency that's worked with over 350+ clients. With a talented team, we've helped businesses like yours soar to new heights.

Services that are our **bread and butter**: Social Media | SEO | Content Ideation | Brand Identity | Collateral Design | Print / Packaging Design | Creative Design | Content Writing | UI & Web Design Tech | Performance Marketing | Video Content & Production | Digital PR | Tech & Innovation

From identifying revenue streams to developing strategic positioning across key channels, we bring our creative and strategic prowess to play to help our clients grow into new verticals and territories. With our 360marketing aimed at holistic growth, we ensure there are no gaps in your marketing plan to ensure there is no lead bleed.

**Job Profile-**

**Designation: Growth & Client Servicing Executive**

You will be part of the Client Servicing Team that offers client solutions in an innovative manner

**Responsibilities**:

- Client Relationship Management -Understand the client's brand identity, core values, and unique selling propositions (USPs) to execute effective campaigns.
- Develop and maintain strong, trusting relationships with clients.
- Serve as the primary point of contact for all client inquiries, requests, and concerns.
- Regularly communicate with clients to understand their needs, objectives, and feedback.
- Coordination and collaboration -Work closely with internal teams, including creative, media, and production, to ensure timely and successful delivery of projects.
- Coordinate project timelines, budgets, and deliverables to meet client expectations.
- Collaborate with cross-functional teams to ideate and conceptualize weekly/monthly content calendars, pitches, and campaigns.
- Provide regular updates to clients on the status of the deliverables.
- Work with agency principals and clients on strategic positioning and planning.
- Research - Stay up-to-date on industry trends and best practices to create innovative art work to ensure that designs are relevant and effective in capturing the target audience's attention
- Strategize go to market plans across the digital ecosystem which would include strategic analysis, competition, positioning, messaging, tactics and budget.
- Timelines and Schedules
- Assist managers from different functions in prioritizing tasks and maintaining timelines and schedules.
- Prioritize tasks across various brands ensuring the timely & accurate delivery of client work.
- Reports-Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation
- Assist in creating reports for social media and brand analysis.
- Create & update weekly calendar
- Time Management
- Vendor Management-Invoicing and follow-up on payments.
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.
- Determining clients’ requirements, upselling ideas, working on pitches, and maintaining a digital presence across all digital channels.
- Take responsibility for all outputs on one’s accounts
- Take control and report on all aspects to your immediate manager
- Being a team player and mentoring young executives and managers to grow them into future leaders.
- Take accountability for work on all fronts/have a good presence of mind

**Requirements**:
**Education**:Graduation or Bachelor's Degree in advertising, marketing or a relevant field (mandatory)

**Experience**:1 year to 2 years minimum in Digital Marketing Agency, Branding and Creative Agency.

**Skills**:

- 1 year to 2 years of industry experience preferred.
- Prior experience in Client Servicing and Account Management in a digital agency is a plus.
- Excellent verbal and written communication
- Solution based approach & strong strategic thinking
- Quick thinking/Strong presence of mind
- Proven & demonstrable experience of being able to work under pressure and multi-task.
- Knowledge and proficient usage of Microsoft office
- Excellent leadership skills ,Presentation skills
- Strong strategic thinking, consulting skills and ability to keep client projects on plan and on
- Should have an understanding of the latest trends, Good understanding of social media platforms, knowledge of media amplification. Professional approach to time, costs and deadline.
- Work with agency principals and clients on strategic positioning and planning.
- Participate in business development presentations and meetings as appropriate.

**Working Days**:Monday to Friday

**Work Model**: Hybrid Model

**Salary**: According to the industry standards

**Location**:
**1. Thane**

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