Client Servicing Executive

4 months ago

Navi Mumbai Maharashtra, India HR POWER PAK Full time

**Job Title: Client Servicing Executive**

**Location: Belapur, Dombivali, Borivali & Sion**

**Responsibilities**:

- **Client Relationship Management**: Build and maintain strong relationships with clients by understanding their needs, preferences, and business objectives. Serve as the main point of contact for client inquiries, requests, and issues.
- **Account Management**: Manage a portfolio of clients and accounts, ensuring their satisfaction with the company's products or services. Develop account plans, set objectives, and monitor progress to achieve client retention and growth targets.
- **Client Communication**: Communicate proactively with clients to provide updates, share relevant information, and address any concerns or challenges. Deliver exceptional customer service and support to enhance the client experience.
- **Project Coordination**: Coordinate and manage projects, campaigns, or initiatives on behalf of clients, working closely with internal teams such as creative, production, and marketing to ensure timely delivery and quality outcomes.
- **Client Feedback and Insights**: Gather feedback from clients on their experiences, preferences, and satisfaction levels. Analyze client data and insights to identify trends, opportunities, and areas for improvement in service delivery.
- **Upselling and Cross-Selling**: Identify upselling and cross-selling opportunities within existing client accounts. Present additional products, services, or solutions that align with clients' needs and objectives to increase revenue and client value.
- **Issue Resolution**: Address client issues, complaints, or escalations promptly and effectively. Collaborate with internal stakeholders to resolve issues, mitigate risks, and prevent recurrence to maintain client satisfaction and loyalty.
- **Reporting and Analysis**: Prepare regular reports and performance metrics on client accounts, activities, and outcomes. Analyze data to track client engagement, satisfaction, and revenue growth, providing insights and recommendations for improvement.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- Proven experience in client servicing, account management, or customer relationship management (CRM), preferably in a client-facing role.
- Strong interpersonal and communication skills, with the ability to build rapport, influence stakeholders, and negotiate effectively.
- Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- Business development: 1 year (preferred)
- Client servicing: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 8452950795

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