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Client Servicing Executive
6 months ago
Job Title: Client Servicing Executive
Company: Realatte Ventures
Location:[Andheri east]
**Job Type**: Full-Time
About Realatte Ventures:
Realatte Ventures is a forward-thinking real estate digital marketing firm specializing in providing comprehensive online marketing solutions to real estate developers and agencies. Our goal is to help our clients achieve their business objectives by leveraging cutting-edge digital marketing strategies and innovative technology solutions.
Job Summary:
Key Responsibilities:
- **Client Relationship Management**:
- Serve as the primary point of contact for assigned clients.
- Develop and maintain strong, long-lasting client relationships.
- Understand client needs and objectives, and ensure they are met effectively.
- **Project Coordination**:
- Coordinate with internal teams (sales, marketing, design, development) to ensure timely and successful delivery of our solutions.
- Oversee project timelines, deliverables, and ensure that client expectations are met.
- **Communication**:
- Communicate regularly with clients to provide updates, gather feedback, and address any concerns.
- Prepare and deliver presentations, reports, and proposals to clients.
- **Problem Resolution**:
- Identify and resolve client issues promptly and effectively.
- Provide proactive solutions and recommendations to improve client satisfaction.
- **Client Feedback and Improvement**:
- Collect and analyze client feedback to identify areas for improvement.
- Suggest and implement process improvements to enhance client service.
- **Sales Support**:
- Assist the sales team in identifying opportunities for growth within existing client accounts.
- Support the sales process by providing insights and information about client needs and preferences.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience in client servicing, account management, or a similar role, preferably in the digital marketing or real estate industry.
- Excellent communication and interpersonal skills.
- Strong organizational and project management skills.
- Ability to manage multiple clients and projects simultaneously.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Problem-solving skills and a proactive approach to client management.
Desired Attributes:
- Client-focused mindset with a passion for delivering exceptional service.
- Strong analytical skills and attention to detail.
- Ability to thrive in a fast-paced and dynamic environment.
- Creative thinking and the ability to offer innovative solutions.
**Benefits**:
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Health and wellness benefits.
- Flexible working hours.
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Experience**:
- Client Servicing: 1 year (preferred)
- Agency: 1 year (preferred)
Work Location: In person
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