Urgent Opening for a Customer Success Champion

3 weeks ago

Calicut, India Dr Ash's Aesthetics Skin & Hair Cosmetic Clinic Full time

We are seeking a dynamic and results-driven Customer Success Champion to join our team at Dr. Ash's Aesthetics Skin & Hair Cosmetic Clinic.

*Job Title: Customer Success Champion*

Job Overview:
This pivotal role involves fostering strong client relationships, providing exceptional customer service, and promoting our services with a customer-centric approach. As the Customer Success Champion, you will play a vital role in helping the customer choose the right solution, while ensuring an outstanding and delightful customer experience.

*Responsibilities and Duties:*

1. Customer Relationship Management:

- Build and maintain strong relationships with new and existing clients.
- Address client inquiries, concerns, and feedback promptly and professionally.
- Provide personalized assistance and recommendations to clients based on their unique needs and preferences.

2. Business Development:

- Proactively identify opportunities and suggest best solutions to potential clients.
- Conduct consultations and demonstrate a deep understanding of our offerings to meet client requirements.
- Collaborate with the sales and marketing teams to strategize and implement effective initiatives.

3. Client Onboarding and Follow-up:

- Ensure a smooth onboarding process for new clients, providing all necessary information and assistance.
- Follow up with clients to ensure their satisfaction and address any post-treatment concerns.

4. Customer Retention and Loyalty:

- Implement customer retention strategies to enhance client loyalty and satisfaction.
- Regularly engage with clients through personalized communications to nurture long-term relationships.

5. Service Excellence:

- Maintain an in-depth knowledge of our cosmetic treatments and services to offer expert advice.
- Ensure that clients receive top-notch service at all touchpoints, creating a wow experience.

6. Team Collaboration:

- Collaborate with other departments to enhance the overall customer experience.
- Provide feedback to the management team on clients' needs and preferences.

7. Record Keeping and Reporting:

- Maintain accurate and up-to-date client records in our CRM system.
- Prepare regular reports on client interactions, feedback, and sales performance.

*Qualifications and Skills:*
- Proven experience in customer relationship management or sales, preferably in the cosmetic or healthcare industry.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong sales acumen with a customer-focused approach.
- Ability to understand clients' needs and deliver tailored solutions.
- Excellent organizational skills and attention to detail.
- Proficiency in using CRM software and Microsoft Office Suite / Google Suite.
- A positive and proactive attitude, with the ability to work independently and as part of a team.

Join our passionate and dedicated team as a Customer Success Champion and play a pivotal role in ensuring exceptional customer service and driving the success of our clinic.

Dr.Ash’s Aesthetics Skin & Hair Cosmetic Clinic
Thamburan Arcade, Near Medical College
Calicut - 673303

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Medical College, Calicut - 673008, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have any work exposure in the cosmetic or healthcare industry?

**Experience**:

- Direct sales: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

**Language**:

- English (preferred)
- Malayalam (preferred)

**Speak with the employer**
+91 9544311022
Application Deadline: 15/08/2023

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