Application Support Scientist, Hyderabad

3 months ago

Hyderabad Telangana, India SCIEX Full time

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

The role is best suits for you, if you are eager to use your knowledge and expertise in empowering researchers and/or scientists of tomorrow, who are currently working with mass spectrometry technologies in analytical and/or Pharmaceutical analytical labs.

The Application Support Scientist is responsible for following:

- Deliver high quality support to users to drive customer satisfaction, leading to development, nurturing and retention of key customer base.
- Plan and deliver training courses, provide phone, web and in-lab technical support of LC-MS products and monitor customer satisfaction through regular contact with key accounts.
- Pre-sales demonstration of Sciex Separations instruments and workflows.
- Prepare and/or deliver technical presentations and product demonstrations at scientific conferences
- Conduct and deliver regular trainings/refreshers for sales and service teams and Coach junior members of the team.

This position is field-based and part of the Sciex Application team and will be located in India (Hyderabad)_._ and will be responsible for supporting the growth of the Sciex Separations business in the region.

**In this role, you will have the opportunity to**:

- Pre-sales demonstrations of Sciex Separations equipment(s)
- Post-sales support to ensure high levels of customer satisfaction
- Conduct and deliver training courses /refreshers learning session to our customers
- Extend timely support to users to drive customer satisfaction leading to retention of key customer base
- Prepare and/or deliver technical presentations and product demonstrations at scientific conferences

**The essential requirements of the job include**:

- M. Pharma/ M. Sc (> 5 year of industry experience) / Ph.D. in Pharmacy or Life Sciences (>3 years of experience)
- 4-8 years of relevant experience in Lifesciences or related industry. Experience in the area of Bioanalytical/DMPK & analytical research shall be preferred
- In-depth understanding of analytical techniques in research, specific to Liquid Chromatography tandem mass spectrometry. Preferable to have hands on experience related to other instrumentation and techniques in LC-MS workflows
- Highest levels of personal and professional integrity and ethics with good verbal and written English language communication skills.
- Proven experience of teaching or training the use of separations sciences equipment

**Travel, Motor Vehicle Record & Physical/Environment Requirements**:

- As this is field-based Job based out of Hyderabad (India) and support to be extended majorly to South India States.

**It would be a plus if you also possess previous experience in**:

- Proven experience of teaching or training the use of separations sciences equipment.
- Exposure to SCIEX technologies

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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