Cec-relationship Officer Customer Engagement

3 weeks ago


Rajkot, India Kotak Mahindra Full time

Job Role: - Enhancement of Deposit pool from Customers - Establishing standards and delivery of service - Sale of non-deposit products. Cross selling targets progressively - Sale of MF and Insurance products - Fee Income - Branch Administration - Regulatory Compliance - Manage productivity and overall morale of branch team members - Overall responsible for break-even and P&L of branch Job Requirements: - Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities - Must have had Sales experience and exposure, preferably of Liabilities products - Qualifications
- MBA / CA/ CAIB - Good Leadership skills (though more tactical than strategic) - Thinker: Doer - 40:60 - In-depth understanding of financial instruments, markets and macro micro economic processes - Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT” - Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.



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