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Hotel Receptionist

4 weeks ago

Mangalore Karnataka, India Amar Infraprojects Full time

**About Us**: The Shoolin Group stands as a pillar of excellence in the hospitality industry, blending tradition with contemporary comfort. We pride ourselves on delivering exceptional service and creating memorable experiences that leave a lasting impression. While maintaining the highest standards of quality, we are also dedicated to offering exceptional value, ensuring that each guest enjoys a luxurious and rewarding experience that is thoughtfully priced. Every guest is not just accommodated but genuinely cared for, making each stay a unique and cherished experience.

**Responsibilities**:

- Greet guests upon arrival with a positive, friendly attitude and ensure smooth check-in/check-out procedures.
- Provide accurate and detailed information about the hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints efficiently and professionally.
- Answer phone calls and manage reservations through the hotel’s booking system.
- Ensure the front desk area is well-organized, clean, and welcoming.
- Process payments, handle cash transactions, and maintain accurate billing information.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Monitor guest satisfaction and resolve any issues that arise during their stay.

**Skills & Qualifications**:

- High school diploma or equivalent (Bachelor's degree is a plus).
- Previous experience in a front desk or customer service role, preferably in the hospitality industry is a plus
- Strong communication and interpersonal skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Flexibility to work weekends, holidays, and varying shifts.
- A professional and friendly demeanor with excellent problem-solving skills.
- Ability to handle local guests and speak local languages

**Benefits**:

- Health benefits.
- Paid time off.
- Career development and growth opportunities.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person