Service Desk

3 weeks ago


Hyderabad, India Zensar Technologies Full time

**SERVICE DESK**
**-**
**(**
**0094067**
**)**

**Description**
- Preferred min. 1 years of experience in Service Industry
- ITIL v3/v4 Foundation certified
- General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
- Proficient in handling customer queries across the globe (primarily United States
- Exceptional written, verbal communication skills
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front line experience with handling high value/critical customers
- Ability to keyboard to capture important details on a call for documentation
- Willing to work in 24/7 environment
- Knowledge in Service Desk tools like Service Now
- Knowledge and understanding of basic hardware, software and networking.

**Primary Location***: India-Telangana-Hyderabad

**Job Posting***: Jan 19, 2023

**Experience Required (In Years)***:
**Minimum**
- 2
**Maximum**
- 4


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