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Service Desk
2 weeks ago
SERVICE DESK
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(
0098409_8
)
Description
We are hiring a talented Service Desk Agent professional to join our team. If you're excited to be part of a winning team, Zensar is a great place to grow your career. You'll be glad you make the right choice to join us.
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice/nonvoice support
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Provide remote infrastructure support delivery and performing problem cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively addressing concerns related to their issue or resolution
Must Have's:
- Preferred min. 1 years of experience in Service Industry
- ITIL v3/v4 Foundation certified
- General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
- Proficient in handling customer queries across the globe (primarily United States
- Exceptional written, verbal communication skills
- Unparalleled Listening and Comprehension capabilities
- Proven service industry front line experience with handling high value/critical customers
- Ability to keyboard to capture important details on a call for documentation
- Willing to work in 24/7 environment
- Knowledge in Service Desk tools like Service Now
- Knowledge and understanding of basic hardware, software and networking.
Primary Location:
India-Telangana-Hyderabad
Job Posting:
Apr 17, 2023
Experience Required (In Years):
Minimum
- 0
Maximum
- 3
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