We are Hiring for Service Desk

1 week ago

Hyderabad, Telangana, India Infosys BPM Full time
Greetings from Infosys BPM Ltd.,We are hiring for Service Desk Operations Manager in Hyderabad

Please find below Job Description for your reference:
Infosys BPM Ltd. is hiring for Service Desk Operations Manager

Role:
Service Desk - Voice

Designation:
Operations Manager

Shift : 24/7

Location:
Hyderabad

Experience :
Years

Job Description

Position Summary


Coordinates with the transition team, plans and monitors the resource deployment, reviews the daily dashboards, staffing plan, work allocation, governance adherence.

Interaction with client with the objective to deliver target delivery model, ensure delivery predictability and enhance client satisfaction for the processes within purview and within guidelines, policies and norms of Infosys

Job duties and responsibilities

Minimum 7 years' experience in handling service delivery and operationsTransition Coordination – Process definition & documentation, SOW/Metric determination, Process Training & CertificationOperations – Resource Planning, manpower trainingQuality Planning (QC / QA) – comprehensive quality program for engagementPerformance PlanningTalent ManagementSLA ComplianceProcess ComplianceCustomer InteractionWork AllocationGovernance ComplianceKnowledge ManagementProcess Re-engineeringResource optimizationBusiness TransformationRevenue EnhancementC Sat ProcessAudits and Compliance

Desired Experience


Prior work experience in any Google processWorked for Google Cloud Platform or G suite or Google workspace processes in any capacityAny cloud certification will be an added advantageGoogle Workspace or G-suite Administration Specialization certificate will be an added advantage , candidates will have better chances to move to next roundPrior troubleshooting experience in product support specifically for business collaboration toolsCandidates from direct competition ( Workplace from Facebook, Microsoft collaboration tools ,Drop Box , Libreoffice , Apache open office and others) will be given priorityGood knowledge of google products and services example – Google Search , Google Maps, Google Cloud, Chrome, YouTube, Gmail, Google AdSense.

Google Drive. Google Pixel, Google Public DNS, Google News, Google +, Google news and Google docs etc.

If interested, please share your resume with below details to

Name:
Email &

Mobile Number:

Graduation:

Date Of Birth:
Post-
Graduation: (If applicable):Total experience:Relevant experience:Current/Previous Company name:Current

CTC:
Expected

CTC:

Notice period:
Current location:Flexible with

Night Shift:

Ready for Walkin:
Thanks & Regards,

Infosys BPM

Talent Acquisition | INFY HR

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