Service Desk Specialist

2 weeks ago

Hyderabad, Telangana, India SkyCell AG Full time

Job Title: Service Desk Specialist at SkyCell AG

Born from a single question, innovation runs through our DNA. Having recently marked our 10-year milestone, SkyCell AG is a diverse and quality-focused company. Our mission? To revolutionize the transportation of temperature-sensitive medicines in a more reliable and sustainable manner, ultimately contributing to saving lives and preserving the environment.

As a Service Desk Specialist at SkyCell AG, based in our office at Hyderabad Airport, you'll have the opportunity to provide top-notch customer service and support to all stakeholders.

Here's what you'll do:

  • Provide front-line technical assistance to internal and external users
  • Log, prioritize, and resolve service requests and incidents
  • Support rollout and management of IoT devices (sensors and gateways)
  • Diagnose and fix hardware, software, and network issues
  • Assist with software and hardware setup and troubleshooting
  • Manage user accounts and access permissions
  • Maintain records and knowledge base for issue resolution
  • Parametrize and customize internal business software (e.g. ERP systems)
  • Develop low-code apps to automate business processes
  • Maintain intranet configuration and support users with content management
  • Promote and enforce IT security policies
  • Collaborate with IT teams and departments to resolve complex issues
  • Provide user training and guidance
  • Ensure adherence to IT policies and regulations

Requirements

  • Bachelor's degree or equivalent work experience
  • IT support experience, including complex problem resolution
  • Proficiency in low-code technologies (especially in Microsoft 365 ecosystem)
  • Strong communication skills in both written and verbal forms
  • Dedication to delivering exceptional customer service
  • Ability to analyze data and propose enhancements
  • Familiarity with IT security principles
  • Prior experience with IT projects may be necessary
  • Commitment to continuous learning and certification
  • Experience in Azure AD and IoT Devices is advantageous
  • Relevant certifications such as CompTIA, ITIL, or Microsoft certifications are a plus

Benefits

  • Work in a bright open office space
  • Enjoy flexible working hours for improved work-life balance
  • Engage in diverse and global projects
  • Experience a dynamic and inclusive work culture/environment
  • Contribute to the mission of an environmentally conscious company
  • Partake in actively shaping processes within the organization

Why SkyCell AG:

We are seeking individuals who are not afraid to challenge norms and are passionate about making a positive impact on people and the world. The IT team at SkyCell AG plays a critical role in this pursuit, and you have the chance to be part of that journey.

SkyCell AG's IT Operations team is dedicated to managing and providing a cutting-edge workplace and service to our global workforce. Leveraging Microsoft 365, the team operates efficiently while maintaining high employee satisfaction and playing a vital role in corporate processes such as employee onboarding, low-code app development, and security awareness initiatives. Additionally, the team oversees a service desk for internal stakeholders, customers, and our global IoT infrastructure.

We are Proud Innovators:

Driven by our core values and guided by collaboration, purpose, and our dedicated employees, our commitment to revolutionizing medical supply chains aligns with the values of all team members. SkyCell AG is honored to be recognized as a Great Place to Work and to have received a Platinum sustainability rating from EcoVadis.

If you want to learn more about us, search for #WeAreSkyCell on LinkedIn.

To join us on our journey and make a difference, apply below, and we'll be in touch.

SkyCell AG is an equal opportunities employer that champions diversity and inclusivity in the workplace. We do not discriminate based on any legally protected characteristics.

Direct applications only are accepted for this position.

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