Inp - Customer Service Associate Ii-consumer

6 months ago

Gurgaon, India Jobs for Humanity Full time

Company Description

Company Name: FIS Global

**Job Description**:
Customer Support Representative
**Position Type**: Full-time
**Type Of Hire**: Experienced (relevant combination of work and education)
**Education Desired**: General Equivalency Diploma
**Travel Percentage**: 0%

About Us:
At [Company Name], we are dedicated to providing exceptional customer support to individuals from all backgrounds. We value diversity and equality, and strive to create an inclusive environment for all employees and customers.

**Job Description**:
**Responsibilities**:

- Provide customer support through various communication channels
- Address inbound customer issues and escalate technical problems
- Process and resolve a high volume of customer inquiries
- Troubleshoot and identify the root cause of customer problems
- Collaborate with other teams to ensure efficient issue resolution
- Maintain accurate records of customer interactions and issues
- Update customer information and contact details
- Meet performance standards, including quality and response time
- Provide guidance and mentorship to less-experienced team members

**Requirements**:

- High school diploma or equivalent (GED)
- Excellent customer service skills with a focus on customer satisfaction
- Strong verbal and written communication skills
- Basic computer navigation and operation abilities
- Ability to work independently and in a team environment

Salary and Benefits:
We offer competitive salaries and a comprehensive benefits package, including healthcare, retirement plans, and paid time off. We are an equal opportunity employer, and we provide equal opportunities for employment and advancement to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

**More Information**: For more information on how we protect your privacy, please see our Online Privacy Notice.

**Sourcing Model**: We primarily hire directly, but occasionally work with recruitment agencies. We do not accept resumes from agencies that are not on our preferred supplier list and are not responsible for any fees associated with unsolicited resumes.
- #pridepass_

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