Customer Support Associate
1 week ago
**Key Responsibilities**:
- Provide accurate information about products and services, helping customers make informed decisions.
- Resolve customer complaints and issues efficiently, aiming for first-contact resolution.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with other departments to address customer needs and improve service quality.
- Follow up with customers to ensure satisfaction and encourage feedback.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Participate in training and development programs to enhance skills and knowledge.
**Qualifications**:
- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer service or support roles preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
Pay: ₹12,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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