Customer Support Associate

6 days ago

Telibandha Raipur Chhattisgarh, India GREAT FIND RECRUITMENT (JOB CONSULTANCY) Full time

**POST : CUSTOMER SUPPORT ASSOCIATE**

Experience : 0-3 Year

Company: Manufacturing Unit

Note: Good Command in English is must (Written or verbally)

**Requirements**:

- Proven customer support experience
- Track record of over-achieving quota
- **Making PPT(Power point) experience is must**:

- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred

**Duties**:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- repare product or service reports by collecting and analyzing customer information
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies.
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls.
- He/she also responsible for client handling and negotiations part

CONTACT:
99816-89629

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Ability to Commute:

- Telibandha, Raipur, Chhattisgarh (required)

Ability to Relocate:

- Telibandha, Raipur, Chhattisgarh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9981689629

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