Customer Retention Executive
3 months ago
**About DrinkPrime**:
DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.
At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.
**What will you be doing**
- Connect with the customers who raise requests to unsubscribe
- Understand customer’s journey & gather information about issues faced during the tenure
- Retain customers by resolving their issues & providing suitable offers
- Arrange return pick-up & refunds for customers that could not be retained and close loop
- Develop new retention strategies based on customer’s feedback & journey
- Maintain up-to-date knowledge of the company’s current promotions & processes necessary to meet or exceed Retention goals
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 7588115446
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