Customer Retention Executive

3 weeks ago


HSR Layout Bengaluru Karnataka, India DrinkPrime Full time

**What will you be doing**
- Connect with the customers who raise requests to unsubscribe
- Understand customers journey & gather information about issues faced during the tenure
- Retain customers by resolving their issues & providing suitable offers
- Arrange return pick-up & refunds for customers that could not be retained and close loop
- Develop new retention strategies based on customers feedback & journey
- Maintain up-to-date knowledge of the companys current promotions & processes necessary to meet or exceed Retention goals

Pay: ₹250,000.00 - ₹400,000.00 per year

Ability to commute/relocate:

- HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person


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