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Customer Care
3 weeks ago
**Job description**
**Customer Support/Care Voice Process - Labs & Diagnostics || No target || Work life balance (Only Graduates Can Apply, Max age require
- 33 Yrs) || Guragon.**
Urgent requirement of **Customer Care Executive** for domestic process (WFO) - in Gurgaon with one of the leading Healthcare Organisation in operation control center (Domestic BPO/Contact Center). Experience 0- 6 Years with Excellent communication and written skills.
**Job Purpose**:
- To ensure seamless Service Delivery and Customer Satisfaction.
**Key Responsibility: -**:
- Managing doctor appointments.
- Handling customer complaints and follow-ups.
- Handling calls - both inbound and outbound.
- Having knowledge of emergency codes to manage emergencies.
- Tracking and making recommendations for enhancing customer experience in the hospital.
- Helping in general hospital operations.
- Any other ad hoc duties related to hospital operations assigned by supervisor.
**Desired Skills**:
- Good communication skills - both verbal and written.
- Great interpersonal skills and teamwork ability.
- Good analytical skills and quick thinking.
- Dedication and passion to meet and exceed customer expectations - both internal and external.
- Positive, pro-active, motivated with “can-do” attitude.
**Technical Skills**:
- Should have knowledge to work on Computer.
- Good communication skills - both verbal and written
**Environment**:
- Work life balance. Transparency.
**Job Kind**:
- On roll Job.
**Job Types**: Full-time, Permanent
**Salary**: ₹21,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Support: 1 year (required)
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 7976454607
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