Executive Housekeeper

2 weeks ago

Gwalior Madhya Pradesh, India Radisson Gwalior Full time

Radisson Gwalior

**AREAS OF RESPONSIBILITY**

Participates in the development and implementation of business strategies for the hotel which are aligned with RHG overall mission, vision values and strategies
- Develops and implements strategies for housekeeping
- Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened
- Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals
- Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate
- Inspects rooms, public space and back-of-the house areas continually
- Determines appropriate staffing levels for forecasted business and schedules employees accordingly
- Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis
- Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly
- Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
- Manages operation of (and/or outsourced relationship with) laundry
- Monitors assigned departments with compliance to safety standards
- Coordinates room availability with the Front Office Manager
- Coordinates room maintenance with Chief Engineer

Develops and implements strategies and practices which support employee engagement
- Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
- At all times projects a favourable image of the Hotel to the public

**REQUIREMENTS**
- Minimum three years in a supervisory or management housekeeping position required
- Bachelor degree preferred
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Ability to speak and read English
- Strong mathematical skills
- Strong organizational skills

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