Customer and Seller Support Executive

3 weeks ago


Mumbai Maharashtra, India You Care lifestyle Full time

**Responsibilities**:

- Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner
- Conducting any customer satisfaction survey, calling customers for feedback on their overall experience, etc
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Communicating effectively, empathetically, and in a professional manner with the customer
- Maintaining records, reports and other correspondence to measure customer satisfaction
- Managing payments, delivery and of customers orders whenever needed
- Support other verticals and departments for day-to-day co-ordinations.
- Will also provide assistance in vendor support activities during the vendor onboarding documentation process and coordination.

**Educational Qualification**: Any Graduate Degree

**Work Experience No. of Years**: Min. 2-4 Years of Experience in Customer support, Operations support.

**Gender Preference**: Any

**Contractual/employment**: Full-time

**Skills required**:
Functional Skills/ Experience Checklist

Excellent communication skills

Proven interpersonal skills

Conflict and problem-solving ability

Multi-tasking and proficient in Microsoft office

Customer service experience in ecommerce set up

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Application Question(s):

- Can you join immediately

**Experience**:

- Customer Care Support: 1 year (required)
- E-Commerce Industry: 1 year (required)

Work Location: In person

Expected Start Date: 01/06/2024


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