Team Member Extended Warranty Claims Non Motor

6 months ago

Mumbai, India bajajallianz Full time

**All Risk Claims Management**:

- Implement Claims SOP within the team and service network and ensure adherence of the same in region
- Monitoring day to day claims activities and ensure claim settlement as per agreed TAT at region
- Guide and direct the team member in handling critical claims
- End to End claims processing, approving/repudiating claims considering policy terms and conditions
- Ensure up to date data entry in Claims Module by ASPs/Self and team members and document collections required for claims processing
- Interact with Service Providers’/logistic partners for timely service delivery and monitor service providers payments
- Updating customers about the claim’s status
- **ACS Control and Loss Minimization**:

- Monitor the ACS of the region and take corrective actions to reduce the same whenever required by controlling total loss percentage, improving repair rate, negotiating with ASPs ( Authorized Service Providers ) to control repair cost and reduce repeat repairs
- Periodic ASP audits for the region
- Implement Salvage Management SOP and drive salvage collection processes on monthly basis at region
- **Customer grievance management**:

- Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization
- Resolve complaints by interacting with stakeholders like customer/ASP/CFU team/Line Manager etc.

**Mandatory Skills**:
Industry Understanding & Competitive Awareness; Claims Management; Process Movement

**Desirable Skills**:
1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.

Exp
- 1-4 years

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