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Customer Support Intern

2 months ago

Mumbai, India Paytm Full time

We need an intern who is comfortable interacting with users and is interested to learn about events and how to handle questions from users about events.

**Responsibilities**:

- Responsible for resolving and replying to queries.
- Managing incoming customer service queries.
- Ensure to meet SLAs set for queries via all relevant communication channels
- Sending timely events related or customer related communication
- Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
- Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight
- Handle customer complaints, provide appropriate solutions or alternatives within the time limits

**Requirements**:

- Good command over written and verbal communication.
- Problem solver.
- Ability to multi-task and prioritize.
- Strong time management skills and motivated to exceed expectations.
- Flexible based on business needs and requirements.

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