Customer Care Executive

3 weeks ago

Bengaluru, India Arete fashion Full time

**About Us**:
Hey there, welcome to Cocoon Care - the coolest Direct-to-Consumer (D2C) brand in town We're all about shaking up the baby and kids' essentials game with a dash of sustainability and a whole lot of softness. Our secret ingredient? Bamboo fabric, making our products the go-to choice for little ones.

**The Brands**:
**Cocoon Care**: We're the pioneers of sustainability, crafting the softest, safest, and earth-friendliest apparel for little ones. Our secret? A blend of OEKO-TEX 100 certified bamboo viscose and pure cotton, designed with utmost care for delicate baby skin.

T**he Boo Boo Club**: We're the affordable go-to brand for cotton-based apparel and accessories, making waves on marketplaces like Amazon, Myntra, Ajio, Flipkart, and more.

**Why Join Us**:

- **Double the Fun Brands**: We're not just a brand; we're two Cocoon Care and The Boo Boo Club, each with its unique vibe. Get ready for a rollercoaster ride of creativity
- **Limitless Growth**: Despite our small, tight-knit team of 15, we're expanding like crazy. Jump on board, and ride the wave of opportunities as we rise
- **Founder's Fire**: Our founders are no experts in design or sales either, but they've built something pretty amazing. We believe in innovation and growth and want you to share in that spirit.

**The Job**:
As a Customer Care Executive at Cocoon Care, you're in charge of making our customers feel like superstars. Your mission, should you choose to accept it, includes:

- Answering customer calls and messages like a pro (because you are one).
- Confirming Cash on Delivery orders
- Investigating abandoned cart mysteries and reporting findings to the team.
- Turning curious inquiries into "add to cart" moments with your charm.
- Building customer relationships that last longer than a favorite bedtime story.
- Becoming a product knowledge guru through our top-notch training.
- Collecting golden nuggets of feedback from customers, especially our superhero moms, to help us create even more amazing products.

**Why We Prefer a Woman's Touch**:
We know moms, and they know us Since most of our callers are awesome moms, having a fantastic woman like you in this role makes it even more relatable and comfy for them.

**Location**:
You'll be part of our high-energy team in the buzzing city of Bangalore, where creativity knows no limits

Ready to dive into this adventure, sprinkled with a pinch of fun and a dash of innovation? Come join the Cocoon Care crew, and let's make waves together

**Salary**: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**
+91 9920613236

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