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Customer Care Officer

4 weeks ago


Mumbai Maharashtra, India Gratitude Inc. Full time

**Role**:Customer Care Officer

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from Home

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice

Key Skills: International BPO WFH Graduate freshers
- **Process* - Inbound customer service and partial cross-selling of credit card schemes and product offerings

*C3 *COMMS* required

**Qualification* - **HSC OR GRADUATE **WITH 6-month Customer Service Experience
- *DAY SHIFT ROTATIONAL* - 6.30 A.M. TO 10.30 P.M.

With 2 Rotational weeks off

**Salary*- *21K* in hand
- Interview Rounds
- *HR - AMCAT - OPS - CLIENT*

Transport - *Centralised Pick up and drop services from Thane station*

*Urgent hiring for FIS (Fidelity National Information Services)*

Handle customer queries and resolve issues.

Permanent Work From Home

Banking exp mandate 6 months
- FinTech Process
- US Voice Process
- 24/7 Shifts

Week Offs: Any 2 rotational

**Salary**: Upto 4 LPA (27K take home)

Who can apply?

HSC/ GRADUATE + 6 months exp

Applicant **must** have excellent communication skills in English (Written and Verbal)

Interview rounds:
HR

Amcat - Svar 65

Typing - 20/90

Ops - Floor Ops.

This will be WAHA - System will be provided


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