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Cco (Customer Care Officer)
1 week ago
Position - Customer Care Officer
Location - Pune (On site)
Experience Required - 0 to 2 Years
Qualification - Any Bachelor's Degree.
**Roles and Responsibilities;**
- Interact with customer to receive complaints.
- Maintaining daily MIS reports like FCR, service status, pending installation etc.
- Maintaining soft copy of repair file which sends to our CG and also follow up with NSC team for repairs
- Support the Service Head in allocating calls to service team members
- Online Assistance to HPCL/BPCL Engineers
- Mail communication for adding sim, Create a new account and check update for new order
- Support Service head in assigning calls to service team members
- Follow up on payment from customer for spot billing
- Helping Service Head in creating monthly Excel based reports as per format.
- Checking the Branch Uptime Monitor
- Mail communication for service call given to another branch
- Maintaining the performance report f POC is going on
- Mail communication and bill submission for recovery part for HPCL and BPCL
- Also handling the logistics/courier part for Pune branch, to make the Declaration to send material through courier
- Maintain the stock of Branch interact with other branch CCO / Service head for our branch installation and to attend critical vehicle
**Skills Required**:
- MS -Office / Excel required
- Client Coordination
- Service Coordination
- Good communication
- Customer / Complaints Handling
- Payment followup.
- Escalation Management.
Pay: ₹150,000.00 - ₹250,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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