Client Relations Associate
3 weeks ago
**Overview**:
AMK Global is seeking a dedicated and customer-oriented individual to join our team as a Client Relations Associate at our Mohali location. As the primary liaison between our company and our clients, you will play a pivotal role in fostering strong relationships, ensuring client satisfaction, and supporting various operational tasks.
**Responsibilities**:
- Serve as the primary point of contact for clients, providing exceptional service and addressing inquiries promptly and professionally.
- Welcome clients and visitors warmly, ensuring a positive first impression of our company.
- Maintain a tidy and organized reception area and front desk, including managing office supplies and promotional materials.
- Assist in scheduling appointments and coordinating meetings for clients and staff members.
- Handle client requests, complaints, and feedback with tact and efficiency, striving to exceed expectations.
- Collaborate with the sales team to identify potential leads, follow up on inquiries, and support sales initiatives.
- Provide administrative support, including data entry, document management, and maintaining client records.
- Stay informed about company products, services, and promotions to effectively address client inquiries and promote sales.
- Participate in training sessions and workshops to enhance product knowledge, customer service skills, and professional development.
**Requirements**:
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Proven experience in client relations, customer service, front desk operations, or a similar role.
- Excellent communication and interpersonal skills, with a focus on building rapport and resolving issues.
- Strong organizational abilities and attention to detail, with the ability to multitask effectively.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook) and basic computer skills.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Familiarity with CRM software or willingness to learn.
- Flexibility to work occasional evenings or weekends, as needed.
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Monday to Friday
- UK shift
Work Location: In person
Application Deadline: 01/05/2024
Expected Start Date: 01/05/2024
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