Client Relationship Executive

1 month ago


Ernakulam, India Qualida technologies pvt ltd Full time

Job Title: Client Relationship Executive

Overview:
**Responsibilities**:
1. Client Needs Analysis:

- Conduct in-depth analyses of client requirements, understanding their business objectives, challenges, and expectations.
- Collaborate closely with clients to identify opportunities for enhancing their digital marketing strategies.

2. Service Delivery Oversight:

- Work closely with internal teams to ensure the seamless delivery of digital marketing services in alignment with client expectations.
- Monitor project timelines, quality standards, and key performance indicators to ensure successful service delivery.

3. Issue Resolution:

- Proactively identify and address any issues or challenges faced by clients, working collaboratively with internal teams to find swift and effective solutions.
- Maintain open lines of communication to keep clients informed and reassured.

4. Client Satisfaction Enhancement:

- Implement strategies to enhance overall client satisfaction, seeking feedback and insights to continuously improve service delivery.
- Act as the liaison between clients and internal teams to ensure client expectations are met or exceeded.

5. Communication and Reporting:

- Regularly communicate with clients to provide updates on project progress, discuss upcoming initiatives, and address any concerns.
- Prepare and present detailed reports on service performance and key metrics.

Qualifications:

- Bachelor's degree in Marketing, Business, or a related field.
- Proven experience in client relationship management within the digital marketing industry.
- Exceptional interpersonal and communication skills.
- Strong analytical and problem-solving abilities.
- Ability to collaborate effectively with internal teams to ensure client satisfaction.
- Proactive approach to issue resolution and client needs anticipation.
- Familiarity with digital marketing strategies and trends.

**Benefits**:

- Competitive salary with performance-based incentives.
- Comprehensive health and wellness benefits.
- Ongoing training and professional development opportunities.
- Vibrant and collaborative work environment.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9745754321



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