Service Advisor
1 month ago
Job Title**:Service Advisor - Bodyshop**
Department**:Aftersales**
Qualifications**:BE/B.Tech Mechanical**
Experience**:3 Years in the automobile industry**
Salary**:15000 to18000 per month**
**Responsibilities**:
**Primary Responsibilities**: Managing customer interface assigned to him\her during bodyshop repair for all activities and enhance customer satisfaction.
- Ensure all required customer details are recorded in the existing customer database
- Clearly define the customer concerns and identify the jobs required for the repair of the vehicle
- In case of appointment, ensure availability of the assigned bay based on the day of appointment.
- In case of walk
- in customers, allocate bay basis availability and confirm based on the job.
- Look up customer history for jobs done last time and jobs identified but not done
- Ensure availability of relevant technicians, tools, and parts required for the completion of the job
- Listen to customer concerns and align the identified job in the order appropriately
- Identify all additional jobs required, based on a thorough diagnosis of the vehicle
- Ensure proper correspondence and coordination with the insurance / leasing firm in case of repairs on
- accident / leased vehicles.
- Clearly explain and hand over the repair order to the responsible persons in the workshop.
- Explain the work done to the customer, invoice charges including warranty repairs, and any other repair work carried on the vehicle.
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 2 years (preferred)
Work Location: In person
**Speak with the employer**
+91 8109906122
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