English Customer Care Executive
3 months ago
Hiring for customer support Specialist (International and Domestic)
Job Location : Indore
Qualification : Undergraduate/ Graduate. With excellent communication skills both written and verbal communication in English.
Role : Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Dealing with customer issues and churning out an easy-to-follow solution
Minimum of 1+ year experience as a relevant customer service executive is mandatory.
Typing speed & accuracy of 25 WPM with 85% accuracy
100% work from the Office.
Should have fluency in spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response.
Skill Set required: Problem Solving, customer service mindset, ownership, and conflict resolution skill
Minimum Versant skillset - VETI 4
Andhra Pradesh, Arunachal Pradesh, Assam, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Mumbai, Manipur, Meghalaya, Mizoram, Nagaland, Odisha, Punjab, Rajasthan, Sikkim, Tamil Nadu, Telangana, Tripura, Uttarakhand, Uttar Pradesh, West Bengal.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹27,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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