Customer Care Executive

2 months ago


Indore Madhya Pradesh, India Worth Peripherals Limited Full time

**Position**: Customer Care Executive

Job type: Full-time, Permanent

Location: Pithampur (30 km from Indore)

CTC: Depends upon interview, upto 35k per month

Timings: 09 30 am to 5 30 pm (Monday to Saturday)

Experience: Minimum 2 years relevant experience, preferably in B2B role

Age: Minimum 27 years

**About Organisation**:
Worth Peripherals Limited, a publicly listed company, is a leading manufacturer of corrugated

boxes in India, catering to organizations like Hindustan Unilever, Adani, Parle, and many other

companies across various industries. With a strong growth trajectory, the company is

well-positioned for continued success.

**Key responsibilities**:
1. Client Interaction and Issue Resolution

in-person.

professionalism.
- Address customer inquiries, concerns, and complaints in a professional and timely

manner.
- Collaborate with internal teams to resolve customer issues and improve service

quality.

2. Order Processing and Fulfillment
- Ensure timely and accurate processing of orders and provide clients with updates as

needed
- Collaborate with internal teams to process orders for timely delivery, resolve issues

and escalate if required

3. Client Relationship Management
- Maintain and build strong customer relationships to ensure satisfaction and loyalty.
- Continuously seek ways to improve customer service processes and enhance client

experiences.

documents and reports.

5. Keep accurate records of customer interactions, transactions, and feedback.

6. Added responsibilities as per performance.

Qualifications:

- Good english communication and interpersonal skills
- Proven ability to build and maintain positive customer relationships.
- Problem-solving skills and the ability to handle challenging situations with patience

and tact.
- Previous experience in a customer care or customer service role is preferred.

**Interview Process**:
Telephonic and In-person Interviews

**Job Types**: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

Expected Start Date: 31/10/2024



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