Customer Care Executive
4 weeks ago
**Position**: Customer Care Executive
Job type: Full-time, Permanent
Location: Pithampur (30 km from Indore)
CTC: Depends upon interview, upto 35k per month
Timings: 09 30 am to 5 30 pm (Monday to Saturday)
Experience: Minimum 2 years relevant experience, preferably in B2B role
Age: Minimum 27 years
**About Organisation**:
Worth Peripherals Limited, a publicly listed company, is a leading manufacturer of corrugated
boxes in India, catering to organizations like Hindustan Unilever, Adani, Parle, and many other
companies across various industries. With a strong growth trajectory, the company is
well-positioned for continued success.
**Key responsibilities**:
1. Client Interaction and Issue Resolution
in-person.
professionalism.
- Address customer inquiries, concerns, and complaints in a professional and timely
manner.
- Collaborate with internal teams to resolve customer issues and improve service
quality.
2. Order Processing and Fulfillment
- Ensure timely and accurate processing of orders and provide clients with updates as
needed
- Collaborate with internal teams to process orders for timely delivery, resolve issues
and escalate if required
3. Client Relationship Management
- Maintain and build strong customer relationships to ensure satisfaction and loyalty.
- Continuously seek ways to improve customer service processes and enhance client
experiences.
documents and reports.
5. Keep accurate records of customer interactions, transactions, and feedback.
6. Added responsibilities as per performance.
Qualifications:
- Good english communication and interpersonal skills
- Proven ability to build and maintain positive customer relationships.
- Problem-solving skills and the ability to handle challenging situations with patience
and tact.
- Previous experience in a customer care or customer service role is preferred.
**Interview Process**:
Telephonic and In-person Interviews
**Job Types**: Full-time, Permanent
Pay: Up to ₹35,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
Expected Start Date: 31/10/2024
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