Customer Service Assistant
4 months ago
**Profile: Customer Service Executive**
**Location**: Gurugram
**Roles & Responsibilities**:
Outbound call process (min. 100 - 120 calls in a day).
Completing 3 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
**Eligibility & Offerings**
Graduate/Post Graduate in any discipline.
Freshers & Experienced (1-3 years) both can apply.
Remuneration range (Fixed) 2.5-3.25 LPA.
Attractive Incentive Structure.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your current in hand?
- What is your expectation in hand?
- How many years of experience having into Support?
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 8766272433
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