Cib - Client Account Services- Projects &

2 months ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

The Client Account Services (CAS) team manages and supports the delivery of a global strategy across Investor Services products for the Client Account Services Model (CIM), Client Documentation, Accounts, and Entitlements. We manage and track in-flight remediation projects, highlight risks/barriers, define project roles, define roles/responsibilities and milestones, manage governance for in flight remediation, and track deliverables to ensure a successful remediation.

Client Account Services is...
- A global business aligned team that is instrumental in putting the client front and center throughout our cohesive and consistent model
- An organization that enables thought leadership and a team who are risk aware, flexible, empowered, and feel accountable to drive best in class service
- Driving to be best in class through transformational change and technology innovation
- Day to day management, coaching and development of their local team
- Partnership with key stakeholders to identify and prioritize technology enhancements
- Cross collaboration with other regional ops/tech teams to identify opportunities for consistency and improvement to create a streamlined CAS framework
- Resource planning, managing and reporting HC growth story in alignment with CAS overall Productivity plan
- Responsible for the coordination of data collation required data from wider org teams
- Ensure creation and implementation of a seamless reporting framework covering risk, controls, Metrics, Stakeholders asks
- Ensuring the framework is adhered to with proper audit trails and segregated storage of data analysis and finalized materials
- Ensuring support to Inter Affiliate and Vendor services, adherence to reporting practices in line with stakeholder expectation
- Managing the various BM asks across LOBs and extended teams in adherence to timelines

Strong leader and team player with excellent influencing skill who is able to partner closely with peers who share the responsibility across CAS and SSO
- Highly motivated, energetic self-starter who takes ownership and able to make constructive observations and recommendations
- Good organizational skills - manages & prioritizes multiple tasks and high focus on quality
- Excel, PowerPoint, Tableau and Alteryx skills preferable
- Investigative mind-set, able to see issues at both a high-level and in detail, and understand applicability across the business
- Strong analytical, problem solving & process re-engineering skills
- Project Management experience desirable
- Exceptional verbal and written communication skills
- Confident with communicating with and influencing stakeholders where appropriate
- Good judgment, maturity, and poise to identify risks and escalate where required

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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